Credit notes:


  • In case that we have delivered the goods to the customer and he decides to return the goods within 14 days from the date of the delivery, credit note has to be issued by Jakub ( credit note will be issued after we receive the goods back to our warehouse and Jakub physically checks that )


  • Jakub will send the credit note to the customer / RSM. Customer needs to sign the credit note, fill bank account details ( not needed if the payment was made through the GoPay or PayPal ) and send the scanned copy to us via email ).


  • Jakub will add signed credit note to the documents, fill the VAT validation date and enter the bank account information if applicable.


  • After a 1st reminder from the customer, Jakub marks the credit note as 1st Reminder and creates a task for Michal on SamePage to refund the payment


Payment refund:


  • GoPay - change the variable symbol to match the e-shop order number, enter the info with refund date to the bank account information and refunds via GoPay
  • Bank transfer - create payment order and refund the payment via revolut




IMPORTANT NOTE FOR REGIONAL SALES MANAGERS:


You are not entering payment order in this case!!!