Warranty

Can I make a warranty claim online?
Yes. We recommend that all claims are made online via form in the footer section of our website and returned to our claims department.
Thu, 11 Jan, 2018 at 5:26 PM
Can I make a warranty claim at an authorised service centre?
It is possible to make claims at service centres in some countries depending on the individual product. However, you will need to contact the service centre...
Thu, 11 Jan, 2018 at 5:27 PM
What should be included in the package being sent to the claims department?
You must return the complete product including all parts (and any free gifts you may have received with the product), a copy of the invoice/invoice number, ...
Thu, 11 Jan, 2018 at 5:27 PM
How long will it take for you to resolve the claim?
We resolve the claim as soon as possible, but within 30 days at the latest, according to the Claim Rules . Unfortunately, we can not tell you the exact date...
Thu, 11 Jan, 2018 at 5:28 PM
Do I need a validated warranty certificate to claim goods at an authorised service centre?
Validated warranty certificates are not essential for making claims. Invoices are sufficient for claims to be processed.
Thu, 11 Jan, 2018 at 5:28 PM
Can the complaint process be expedited?
Unless AOG, it is not possible to expedite the process. For AOG services, please fill in form on our website. Please note AOG fees applies.
Thu, 11 Jan, 2018 at 5:30 PM